IT Service Manager (Global role) (m/f/d)

As an IT Service Manager (m/f/d), you will be responsible for ensuring, managing, and developing central IT services within the Lapp Group. You will guarantee stable, transparent, and customer-oriented IT operations and act as a link between IT and the specialist departments. Together with internal teams and external service providers, you will shape both the operational service management and the strategic development of the service portfolio – with the aim of meeting business requirements efficiently and sustainably.  

Tasks & responsibilities:

• Ensuring the continuous operation and improvement of core IT services throughout their lifecycle
• Responsible for service level management, including defining, monitoring and further developing service level agreements and KPIs.
• Defining, monitoring and quality assurance of relevant ITSM processes – for incidents, service requests, problems, changes and resource management.
• Operational coordination and management of external service providers to ensure quality service
• Compliance with contract and quality requirements
• Analysis of service data to identify optimization potential and lead and implement specific measures.
• Initiation and support of automation measures aimed at improving the efficiency of IT service management
• Close cooperation with internal departments
• Participating in the further development of group-wide IT service management and providing support in audits and compliance requirements.
• Active participation in the development of a standardized and future-proof IT service management system within the Lapp Group