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Transition and Service Management Lead (m/f/d)

  • Lapp Business Services Sp. z o.o.
  • Wroclaw
  • Work experience
  • Manager First Level
  • Consulting
Transition and Service Management Lead (m/f/d), 1. image

LAPP

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.
 
We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.
 
After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive: alive by LAPP – alive by YOU!

Your tasks

The employee is responsible for projects related to transition and service management in the scope provided by Lapp Business Services.

Responsibilities:

  • Manage and oversee organizational changes and projects by ensuring a smooth and effective process transitions.
  • Involve developing transition plans that outline the scope, goals, deliverables, resources, risks, and dependencies of the project via adequate project methodologies.
  • Collect business requirements and understand the business needs to iterate the project plan.
  • Coordinate stakeholders to ensure buy in and adaption of the projects deliverables and outcomes and build the relations with the respective business partners.
  • Manage the overall project resources during transition phases of the project (design, build, test, stabilization, closing) to meet objectives.
  • Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required.
  • Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure.
  • Coordinate the training/workshops for the project involved parties.
  • Identify potential risks, implement change strategies, and communicate with teams to minimize disruptions among teams and stakeholders.
  • Secure all stages of the migration process are successfully completed.
  • Assess and optimize processes to enhance efficiency.
  • Other tasks provided by the Manager. 

Your profile

  • A strong sense of responsibility for overall project and service management.
  • A proactive approach to problem-solving and resource management (human, technical, and financial) in projects.
  • Higher education degree in relevant subject matter.
  • At least 5 years of proven experience in project and transition management.
  • Good understanding and experience in change management.
  • Previous professional experience in business processes in the BPO/SSC industry.
  • Extended knowledge of service transition methodology, tools proven by certification (e.g., PMP/ PgMP/ PMI-ACP/AgilePM).
  • Knowledge of the process improvement methodology is a plus.
  • Proficiency in English (min C1 level)
  • Excellent presentation and written and verbal communication skills.
  • Skillful at working independently in a dynamic working environment.
  • Active „hands-on” support and ability to work with the stakeholders.
  • Excellent skills to set priorities and self-manage high volume workload.
  • Willingness to take the lead and proactively work on solving the issues or potential risks.
  • Require travelling within the EMEA region.

Good reasons for LAPP

  • Variety of tasks and responsibilities & plenty of scope for ideas
  • Value-based family business
  • Global player with flat hierarchies
  • Flexible working hours models & hybrid work
  • Work life balance 
  • Personnel development, onboarding & individual support
  • Annual international soccer- & volleyball tournament
  • Opportunity to join benefits: Medical care, Multisport card, Retirement saving scheme etc.

Contact

Lapp Business Services Sp. z o.o. · Plac Nowy Targ 28 · 50-141 Wroclaw, Poland
 
Name: Aleksandra Jarosinska
Position: Talent Acquisition Partner
 
By submitting your resume, you consent to the processing of your personal data for the purposes of this recruitment and accept the clause and privacy policy contained in the advertisement / Przesłanie CV wiąże się z udzieleniem zgody na przetwarzanie danych osobowych na potrzeby tej rekrutacji oraz z akceptacją zawartej w ogłoszeniu klauzuli i polityki prywatności.
 
We are happy to answer any questions you may have in advance!